A huge thank you for your amazing custom. Without you, our wonderful customers, we wouldn't be where we are.
OUR MADE TO ORDER - MANUFACTURE TIMINGS:
All products are handmade in small batches to order, and therefore our stock is shown as unlimited. Occasionally items may be out of stock or at peak order times dispatch of your order may be delayed a few days or we make ask if you'd like a substitute. Please allow up to 7 working days for manufacture (not including weekends or Bank Holiday's). September - December), we may exceed 7 days manufacture - this is our busiest time of year and we thank you for your patience whilst we make your orders and deliver them freshly made.
DELIVERY TIMINGS POST DESPATCH:
All couriers are under pressure. All couriers have a lower staff limit to team members self-isolating and a huge amount of online deliveries with most shopping online rather than in-store. There is likely also to be delays with receiving your order. Unfortunately, this is not in our control. We have had reports of parcels received within the 2-3 business days, but also up to a week (and longer) post despatch. Please do not contact us about your parcel until after 7 working days post despatch. Royal Mail won't deal with the enquiry.
We have experienced significant effects throughout the COVID pandemic. We have had supplies increase five-fold in price, we have had suppliers not be able to deliver as supplies have been commandeered for the NHS under 'war conditions'. We have had deliveries arrive weeks or in some cases, months later. Whilst there has been some improvement in this, there are still most certainly delays in receiving essential ingredients and packaging. We are all working incredibly hard to reduce the impact on you, our wonderful customers. We have worked and continue to work 7 days a week and are doing our level best in trying to get your orders out as quickly as possible. Due to COVID distancing, it is necessary to ensure that we are doing this as safely as possible and this means that the amount of staff working at any one time is limited and will continue to be whilst we are continuing to work at with the risks that there are. We thank you for your understanding, patience and compassion. Due to spending so much time simply making and despatching, we are slower during this period on responding to queries. For that, we apologise, and where we can improvements or changes to the way we operate will continue.
UK wide delivery is available via Royal Mail 48 hour delivery at a cost of £3.99 for packages up to 2kg in weight and £6.00 for heavier packages. You will receive an email notification from from us on the day/next day of despatch with the courier and and the 'delivery confirmation code'. For Trade, this we have a flat rate fee of £8.95.