Delivery Information

COVID-19 DELIVERY TIMINGS - UPDATE 29TH MAY 2020

THE NEXT DESPATCH DAY WILL BE MONDAY 1ST JUNE 2020

WE  WERE CLOSED FOR 5 DAYS DUE TO A CLOSE FAMILY BEREAVEMENT AND THIS HAS HAD A KNOCK ON EFFECT. THERE WILL BE A DELAY WITH ALL ORDERS UNTIL WE CATCH UP.

We have received an unprecedented amount of orders. Whilst we aim to despatch items within 7 working days (excludes weekends and Bank Holiday's) we have an unprecedented amount of orders and are down to 1 team member making and despatching due to safe working practices. When placing your orders, there will be delays with manufacture and delivery. 

**We have cleared all orders up to and including 12/05/20 and we are making a concerted push to get as many items out as possible on a daily basis. 

Note all couriers are under pressure. All couriers have a lower staff limit to team members self-isolating, a huge amount of deliveries are more are shopping on line. There is likely also to be delays with receiving your order. Unfortunately, this is not in our control. We have had reports of parcels received within the 2-3 business days, but also up to a week post despatch. Please do not contact us about your parcel until after 7 working days post despatch. Royal Mail won't deal with the enquiry. 

WE HAVE HAD AN UNEXPECTED DELAY WITH ONE OF OUR PACKAGING SUPPLIERS AND THIS HAS HAD A KNOCK ON EFFECT ON FAIRY DUSTS AND WHIPPED SOAPS - ORDERS CONTAINING THESE WILL NOW NOT LEAVE THIS WEEK, BUT WILL BE SENT W/C 1ST JUNE. SORRY FOR THE INCONVENIENCE - A SHIPMENT WENT MISSING AND A REPLACEMENT IS ON IT'S WAY. 

Order Date% Despatched / Number left to despatch
13/05/201 orders left to despatch (will be despatched Mon 1st June)
14/05/20all despatched (will be despatched Mon 1st June)
15/05/203 orders left to despatch (will be despatched Mon 1st June)
16/05/202 orders left to despatch (will be despatched Mon 1st June)
17/05/20
3 orders left to despatch (will be despatched Mon 1st June)
18/05/20
3 orders left to despatch (will be despatched Mon 1st June)
19/05/202 orders left to despatch (will be despatched Mon 1st June)
20/05/20
All orders despatched
21/05/20
1 orders left to despatch (will be despatched Mon 1st June)
22/05/20
12 orders left to despatch - Will be despatched w/c 1st June
23/05/2014 orders left to despatch - Will be despatched w/c 1st June
24/05/207 orders left to despatch - Will be despatched w/c 1st June
25/05/206 orders left to despatch - Will be despatched w/c 1st June
26/05/2010 orders left to despatch - Will be despatched w/c 1st June
27/05/2010 orders left to despatch - Will be despatched w/c 1st June
28/05/2014 orders left to despatch  - Will be despatched w/c 1st June

Standard Delivery Timings

UK wide delivery is available via Royal Mail 48 hour delivery at a cost of £3.99 for packages up to 2kg in weight and £6.00 for heavier packages. You will receive an email notification from Royal Mail on the day of delivery and tracking information once an order has been dispatched.

As all products are handmade in small batches to order and therefore our stock is shown as unlimited. Occasionally items may be out of stock or at peak order times dispatch of your order may be delayed a few days. Please allow up to 7 working days for manufacture (not including weekends or Bank Holiday's) or drop us an email if you need delivery for a specific date. 

Over 90% of orders are despatched within 3 working days.