Delivery Information

A huge thank you for your amazing custom. Without you, our wonderful customers, we wouldn't be where we are.

Please see our current manufacture and delivery timings along with some helpful FAQs below:

OUR MADE TO ORDER - MANUFACTURE TIMINGS:

All products are handmade in small batches to order, and therefore our stock is shown as unlimited. Occasionally items may be out of stock or at peak order times dispatch of your order may be delayed a few days or we make a substitution for a product of equal or greater value. Please allow up to 5 working days for manufacture (not including weekends or Bank Holiday's.  

DELIVERY TIMINGS POST DESPATCH:

We despatch using Royal Mail  and you should receive your parcel around the 2-4 business days after you receive your despatch email from us. Please do not contact us about your parcel until after 7 working days post despatch otherwise the couriers won't deal with the enquiry. 

WHERE WE DELIVER

 We deliver to the UK mainland and islands, excluding Northern Ireland. Unfortunately, due to BREXIT, Northern Ireland is falling under European trading regulations and at present, we cannot post to Northern Island. We do not post outside of this.

HELPFUL FAQS - MOST ASKED QUESTIONS

1. TRACKING YOUR PARCEL

When we despatch, we send out an automated email with the courier information, service and any relevant delivery confirmation or tracking codes. We use a variety of couriers dependent upon the size and weight of your parcel. 

Royal Mail: If your email says Royal Mail 2nd Class/1st Class, these services are not 'tracked' - the code provided may look strange as long and with a series of hyphens to break up the code. This code will be correct however, it only updates when a delivery has been attempted. 

Yode/DPD/DHLl: we use use these from time to time often when a parcel is over 2kg

2. WHEN WILL I RECEIVE MY PARCEL?

In usual times (outside of pandemics and Christmas periods), you would usually expect to receive your parcel within 1-2 business days for first class / Royal Mail 24 and 2-4 business days for Royal Mail 2nd Class/48 services. 

3. MY ITEMS HAVE ARRIVED DAMAGED

Please pop onto our Facebook page and DM photos of the outer box, packing slip and contents/damaged contents (this helps with staff training and the very occasional courier claim that we may be able to make. https://www.facebook.com/heavenlybubblessoap/