Delivery Information

DELIVERY TIMINGS - UPDATE 29th AUGUST 2020

Thank you for your amazing custom. Without you, our wonderful customers, we would've be where we are. 

We are usually made to order and have unlimited stock on our website however for the next 2 weeks we have now put up only stock that is ready made on our website. We are closed for two weeks for annual leave and for kitting out and moving into a new unit. Please see the despatch information below. During the two weeks we guarantee only two despatch days for orders placed - we need down time as we have worked 7 days a week for months. As of the morning of the 29th we have processed all orders up to and including order number 4093.

DELIVERY TIMINGS POST DESPATCH:

All couriers are under pressure. All couriers have a lower staff limit to team members self-isolating and a huge amount of online deliveries with most shopping online rather than in-store. There is likely also to be delays with receiving your order. Unfortunately, this is not in our control. We have had reports of parcels received within the 2-3 business days, but also up to a week (and longer) post despatch. Please do not contact us about your parcel until after 7 working days post despatch. Royal Mail won't deal with the enquiry. 

ORDER DATE OR NUMBERForecast Date 
Annual Leave
29th August - 6th September
I will guaranteed one despatch day during this period, dependent upon whether we are here or away. Any not despatched will be despatched on the next despatch day. 
Move Week
7th September - 13th September
I will guarantee one despatch day during this period. Any orders placed after the despatch day will be despatched on our return and from the 14th September onwards 

Standard Delivery Timings (Pre-COVID)

UK wide delivery is available via Royal Mail 48 hour delivery at a cost of £3.99 for packages up to 2kg in weight and £6.00 for heavier packages. You will receive an email notification from from us on the day/next day of despatch with the courier and and the 'delivery confirmation code'.

As all products are handmade in small batches to order and therefore our stock is shown as unlimited. Occasionally items may be out of stock or at peak order times dispatch of your order may be delayed a few days or we make ask if you'd like a substitute. Please allow up to 7 working days for manufacture (not including weekends or Bank Holiday's) or drop us an email if you need delivery for a specific date.