A huge thank you for your amazing custom. Without you, our wonderful customers, we wouldn't be where we are.
Please see our current manufacture and delivery timings along with some helpful FAQs below:
OUR MADE TO ORDER - MANUFACTURE TIMINGS:
All products are handmade in small batches to order, and therefore our stock is shown as unlimited. Occasionally items may be out of stock or at peak order times dispatch of your order may be delayed a few days or we make ask if you'd like a substitute. Please allow up to 5 working days for manufacture (not including weekends or Bank Holiday's.
DELIVERY TIMINGS POST DESPATCH:
All couriers are under pressure - with staff isolating and many more people having or choosing to shop online along with safe distancing, it has put couriers under immense pressure. There is likely also to be delays with receiving your order. Unfortunately, this is not in our control. We have had reports of parcels received within the 2-3 business days timeframe, but also up to a week (and longer) post despatch. Please do not contact us about your parcel until after 7 working days post despatch otherwise the couriers won't deal with the enquiry.
WHERE WE DELIVER
We deliver to the UK mainland and islands, excluding Northern Ireland. Unfortunately, due to BREXIT, Northern Ireland is falling under European trading regulations and at present, we cannot post to Northern Island. We do not post outside of this.
CHRISTMAS & NEW YEAR 2024
Our last posting date for Christmas is estimated for Monday 18th December. This will be posted out First Class. This is two days ahead of Royal Mail's published timings to allow a little extra time.
HELPFUL FAQS - MOST ASKED QUESTIONS
1. TRACKING YOUR PARCEL
When we despatch, we send out an automated email with the courier information, service and any relevant delivery confirmation or tracking codes. We use a variety of couriers dependent upon the size and weight of your parcel.
Despatch Bay: If your email states that your parcel has been despatched using Despatch Bay, it has gone with a collection service who use a variety of couriers dependent upon the size and weight of your parcel. These are all trackable by putting in the tracking number supplied along with your postcode: https://despatchbay.com/tracking
Royal Mail: If your email says RM48/Royal Mail 48 or RM24/Royal Mail 24, these services are not 'tracked' - the code provided may look strange as long and with a series of hyphens to break up the code. This code will be correct however, it only updates when a delivery has been attempted.
2. WHEN WILL I RECEIVE MY PARCEL?
In usual times (outside of pandemics and Christmas periods), you would usually expect to receive your parcel within 1-2 business days for first class / Royal Mail 24 and 2-3 business days for Royal Mail 2nd Class/48 services. Despite taking on 33,000 temporary staff, we (now at the date of writing this) are aware that Royal Mail are behind in some (not all) instances. Unfortunately, we cannot state 'when' or 'what day' you will receive your parcel - it's in the hands of the courier.
3. MY ITEMS HAVE ARRIVED DAMAGED
Please pop onto our Facebook page and DM photos of the outer box, packing slip and contents/damaged contents (this helps with staff training and the very occasional courier claim that we may be able to make. https://www.facebook.com/heavenlybubblessoap/